May 17th, 2023
Passionate about shared branching. Passionate about credit unions.
InNetwork is a CUSO (Credit Union Service Organization) located in Lakewood, Colorado, near Denver.
You may know us as CU Service Network (CUSN). We’ve been around since 1992, when our President/CEO and founder Doug Burke launched the CUSO to service shared branching credit unions and service centers in the Rocky Mountain region. We are one of the original super-regional shared branching CUSOs, and the largest in the nation.
Back in the 90s and early 2000s, we focused on assisting credit unions in the surrounding states with shared branching and service centers for members. In the 2000s, we expanded our services to offer a variety of delivery channel products, like mobile and online banking.
Over the past five years, our CUSO grew significantly and diversified its product line to offer a variety of outsourced and collaborative services. No longer just doing business in Rocky Mountain states, we expanded coast to coast.
In June of 2020, CU Service Network was split into two unique organizations. At this point in our organization’s journey, it made sense to create a CUSO dedicated to shared branching servicing. This allows greater efficiency, flexibility, and opportunities for partnership with other like-minded Shared Branching CUSOs.
The new organization, called InNetwork, is an operator of the CO-OP Shared Branching network, headquartered in Lakewood, CO. We provide service and support to regional credit union clients and a variety of support services for other independent networks operating throughout the United States.
Diane Parham: President/Chief Executive Officer
Diane joined Aux and InNetwork in 2019 as CFO. She led the outsourced Accounting Services department until her selection as CEO of Aux and InNetwork. She has over 20 years of credit union experience and previously was an SVP at Members Choice Credit Union in Houston, Texas. Diane has held positions of both CFO and CLO and was responsible for leading a team of 35 across lending, business intelligence, accounting, operations, risk management, and information technology. During her leadership at Members Choice, Diane developed commercial lending from a Small Business Administration members-only business loan portfolio to a well-rounded commercial loan product offering.
Previously, Diane was the Finance Manager at American Airlines Federal Credit Union in Fort Worth, Texas, where she managed five team members, monitored expenses and forecasts, and managed investment and loan participation portfolios. Diane also maintained a $2 billion investment portfolio for the credit union within NCUA guidelines.
Holla Walker: Chief Financial Officer
As the CFO for Aux, Holla leads the popular Outsourced Accounting Service and Strategic CFO Service. which assists credit unions with everything from CFO-level services to daily processing. She helps credit unions with strategic accounting, regulatory help, budgeting, and financials. Holla is a credit union professional with over 20 years of experience in accounting, finance and operations. Since January 2020, she has served as a credit union CFO consultant, providing both tactical and strategic support to credit unions in need. She utilizes her experience to assist credit unions with the challenges they face, integrating credit unions’ strategy into solutions.
Prior to joining Aux, Holla has held several CFO, VP of Finance and Controller positions in the credit union industry throughout her career. Holla holds an MBA with a concentration in Finance and dual Bachelor of Science degrees in Accounting and Finance from the University of Houston – Clear Lake, Texas.
Gaye DeCesare, NCCO, BSACS: Chief Compliance Officer
Gaye is head of our Compliance Assistance Service here at Aux. With 35 years of experience in the credit union industry, she has knowledge of and practical experience in almost every area of credit union operations. Specializing primarily in compliance for more than 25 years, Gaye served on the NAFCU Compliance Standards and Practices Commission that developed the NCCO certification program and is a founding member of both the Capital Area Compliance Roundtable and regional BSA Compliance Roundtable. Needless to say, Gaye is an incredible resource for credit unions.
Gaye was among the first in the nation to earn the designations of NAFCU Certified Compliance Officer (NCCO) and CUNA Credit Union Compliance Expert (CUCE) when the programs were introduced in 1997 and 2000, respectively. Gaye is a current member of Global Women’s Leadership Network (GWLN), which connects and empowers credit union women from around the world.
Gaye has been a featured speaker at national trade association conferences, as well as numerous state league events. She has a degree from Gettysburg College.
Alan Bergstrom: Chief Marketing Officer
Alan is a passionate credit union veteran, having served as Chief Marketing Officer for two different $B+ credit unions and as Director, Brand and Creative Services for CUNA Mutual Group’s TruStage brand, from its launch to its successful establishment as a leading business line. Most recently, he was CEO of Exclamation Services, a CUSO focused on helping small and medium-sized credit unions in Wisconsin compete more effectively.
Alan is recognized by the credit union industry as a visionary leader and top marketer. He has been trained through Filene’s i3 innovation program, was named one of CUNA’s annual Rock Stars, and was presented with the coveted Marketing Trailblazer award. His marketing efforts over the years have resulted in numerous CUNA Diamond marketing awards. He is a CUDE-certified industry leader, as well.
Alan has a BA degree from the University of St Thomas, St. Paul, MN and a Master’s degree from the Monterey Institute of International Studies, Monterey, CA.
Trisha Wiggin-Fausnaugh: VP Shared Branching
Trisha has worked in credit unions since 1981, starting as a teller and eventually working in almost every area including loans and collections, marketing, IT, product development, and even facilities management. As the VP of Operations, she started working with shared branching in 1994 when the credit union she was working for became a participant.
Trisha believes that there is no better example of the credit union cooperative spirit than shared branching, and she loves supporting her credit union clients as their primary shared branching contact. Trisha provides support for over 120 credit unions in seven states, as well as to our state partners. She also creates online training modules for credit unions to use, which are hugely popular. Furthermore, she is a talented voice actor and provides the narration for many of our company recordings
Diana Garcia: Senior Client Support Specialist
Diana has worked in the credit union industry for over 30 years, and her well-rounded experience includes Receptionist, Teller, Financial Service Rep, Loan Officer, Collections, Mortgage Officer, Supervisor, and Branch Manager. As an Assistant Manager in our Littleton, Colorado Stand-Alone Service Center, Diana took a break to manage the Littleton branch of PSCU (now Canvas CU) for a time frame, and then returned to us and shared branching in Client Services.
Diana attended the Credit Union Management School in Clermont, CA 1990-1991. She has worked our CUSO for over ten years and has been with the company through tremendous change. She is a champion of the purpose of credit unions and has a passion for helping others.
Aaron Geller: Marketing & Brand Manager
As soon as he was of legal working age, Aaron started working for credit unions. Employed at one of the biggest credit unions in Wisconsin, he started out as a teller and soon moved up the ranks to become a marketing associate. He is a master at both message dissemination and content production. Most recently, Aaron left his position as Director of Strategy at a social media advertising agency. In his capacity as Director of Strategy, he provided employee training on digital marketing strategy and tactics. Additionally, his efforts helped to develop a new line of business that accounted for roughly 20% of total company revenue within the first year of launch.
At the University of Wisconsin-Oshkosh, Aaron studied radio, television, and film broadcasting. Ultimately, Aaron credits his success in marketing to his love of storytelling and meticulousness.
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